"Kay helped us design our central living room. She took the time to figure out how we wanted it to be. She didn't roll in with everything preconceived. We wanted to get up in the morning, grab our newspaper and coffee, and sit there comfortably. We've bought too many houses with too many rooms we never used. The only measure of success we had was: Do we now use the room? The answer is yes. It's where we want to be. It's a total success."

"As far as service, Kay would ache if someone thought she had anything but their best interest at heart. She is delighted to have you come into the store. We stop by just to say hello. We don't do that at Sears."
-- Eric and Nancy Protzman, Evergreen